PRIVACY POLICY
Effective Date: 11 September 2026
Last Updated: 11 September 2026
DhairyaDa Center for Psychological Well-being ("DhairyaDa", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly, confidentially and securely.
DhairyaDa is operated by DHAIRYADA - CENTER FOR PSYCHOLOGICAL WELLBEING, a proprietorship.
This Privacy Policy explains how we collect, use, store, process, disclose and protect personal information when you visit www.dhairyada.com, contact us, submit an enquiry, register for a programme, participate in a service, make a payment, attend therapy or counselling, participate in career counselling, enrol in a DhairyaDa Institute for Psychological Studies ("DIPS") programme, or otherwise interact with DhairyaDa.
This Privacy Policy applies to information collected through our website and through other communication, registration and service-delivery channels used by DhairyaDa.
1. INFORMATION WE MAY COLLECT
Depending on your interaction with DhairyaDa and the service you request, we may collect information including:
- Name
- Phone or mobile number
- Email address
- Age or date of birth
- Gender
- City, location or address
- Education, occupation or professional information
- Information voluntarily provided in connection with therapy or counselling
- Medical or health-related information where relevant to the requested service
- Emergency-contact information
- DIPS enquiry, registration, educational or training information
- Career-counselling or career-assessment information
- Documents, certificates, files or other information uploaded or provided by you
- Communications exchanged with DhairyaDa
- Information voluntarily provided during enquiries, registrations, sessions, programmes or services
- Payment status, transaction reference or other transaction-related information where applicable
- Technical and website-usage information such as browser information, device information, IP address, pages visited, cookies and analytics information where collected
The information requested may differ depending on the particular service, enquiry, programme or interaction.
DhairyaDa seeks to collect only information that is reasonably relevant to the purpose for which it is required.
2. HEALTH-RELATED AND HIGHLY PERSONAL INFORMATION
Certain information provided to DhairyaDa may be highly personal in nature.
Depending on the service, this may include:
- Physical-health information
- Medical or health-related information
- Information voluntarily discussed or provided during therapy or counselling
- Information relating to psychological or emotional concerns
- Information concerning the reason for seeking therapy, counselling or psychological support
- Other information relevant to the particular service requested
Such information is handled with additional care.
Access is restricted to authorised persons where access is reasonably required for service delivery, professional responsibilities, administration, supervision, safety, legal obligations or other legitimate purposes connected with the service.
3. HOW WE COLLECT INFORMATION
DhairyaDa may receive personal information through channels including:
- The DhairyaDa website
- Google Forms
- Google Sheets associated with Google Forms
- WhatsApp or WhatsApp Business
- Email
- Google Meet
- Wix Chat
- Telephone communications
- Therapy or counselling enquiry and intake processes
- Career-counselling enquiry and assessment processes
- DIPS enquiry, registration and programme processes
- Payment and transaction processes
- Documents or information directly provided by you
- Other communications initiated by you in connection with DhairyaDa's services
Google Forms are currently used for certain therapy, DIPS and career-counselling enquiries.
Responses submitted through Google Forms may be transferred to and stored in linked Google Sheets associated with DhairyaDa's professional or business Google account.
Access to such information is restricted to a limited number of authorised persons who require access for the relevant business, administrative or service-related purpose.
4. HOW WE USE PERSONAL INFORMATION
Personal information may be used for purposes including:
- Receiving and responding to enquiries
- Communicating with you
- Arranging appointments
- Providing therapy or counselling services
- Administering therapy and counselling enquiries
- Providing career-counselling and career-assessment services
- Administering DIPS enquiries, registrations, courses and training programmes
- Processing registrations and enrolments
- Determining eligibility for a service or programme
- Communicating appointment, course, programme or service information
- Maintaining appropriate service and administrative records
- Processing or confirming payments and transactions
- Maintaining invoices and accounting records
- Providing information about requested services
- Communicating important service-related updates
- Operating and maintaining our website
- Understanding website usage
- Improving website performance and user experience
- Protecting users, DhairyaDa and our systems against misuse, fraud, security risks or unlawful activity
- Responding to privacy requests, complaints or grievances
- Complying with applicable legal, professional, taxation, accounting or regulatory requirements
DhairyaDa does not intend to use personal information for purposes materially unrelated to the reason for which it was collected without an appropriate basis.
5. CONSENT AND YOUR CHOICES
Where consent is required for the collection, use or processing of personal information, DhairyaDa will seek consent through an appropriate written, electronic or other applicable method.
You may choose not to provide certain information requested by DhairyaDa.
However, certain information may be necessary for us to:
- Respond to an enquiry
- Determine eligibility
- Complete a registration
- Arrange or provide a service
- Process a payment
- Meet professional requirements
- Meet applicable legal requirements
Where processing is based on consent, you may contact DhairyaDa regarding withdrawal of that consent, subject to applicable legal, professional, safety, accounting and record-retention requirements.
Withdrawal of consent does not affect processing lawfully undertaken before the withdrawal.
6. GOOGLE FORMS, GOOGLE SHEETS AND GOOGLE WORKSPACE
DhairyaDa uses Google services for certain business, administrative and service-related activities.
Google Forms may be used for:
- Therapy enquiries
- DIPS enquiries and registrations
- Career-counselling enquiries
Responses submitted through Google Forms may be transferred to and stored in Google Sheets.
The relevant Google Forms and Google Sheets are operated through DhairyaDa's professional or business Google account.
Access is restricted to authorised persons who require access to the relevant information.
Google Workspace and Gmail may also be used for business communications, administration and service-related correspondence.
7. THIRD-PARTY PLATFORMS AND SERVICE PROVIDERS
DhairyaDa uses certain third-party technology and service providers to operate its website, communicate with users, administer services and process transactions.
Depending on your interaction with DhairyaDa, these may include:
- Wix
- Google Forms
- Google Sheets
- Google Workspace / Gmail
- Google Meet
- WhatsApp / WhatsApp Business
- Wix Chat
- Google Analytics
- Payment-service providers where applicable
Personal information may be processed through these platforms where reasonably necessary for the relevant service or interaction.
Third-party service providers may process information in accordance with their own terms, privacy policies, security practices and legal obligations.
DhairyaDa does not control every technical aspect of independent third-party platforms.
However, the use of a third-party service provider does not remove any responsibility that DhairyaDa is legally required to retain under applicable law.
8. PAYMENT INFORMATION
Where payments are made for DhairyaDa services, payment or transaction information may be processed through a third-party payment-service provider.
The payment provider may collect information required to process the transaction in accordance with its own privacy policy, terms and security practices.
DhairyaDa may receive information relating to a transaction, including:
- Payment status
- Transaction reference
- Amount paid
- Invoice information
- Other information reasonably required for accounting, reconciliation or service administration
DhairyaDa does not require users to provide unnecessary confidential banking credentials directly to DhairyaDa.
9. DISCLOSURE AND SHARING OF PERSONAL INFORMATION
DhairyaDa does not sell personal information for unrelated commercial purposes.
Personal information may be accessible to or shared with:
- Authorised DhairyaDa personnel
- The psychologist or professional involved in providing the requested service
- Authorised professionals involved in the relevant service where reasonably necessary
- Professional supervisors where supervision or professional guidance is reasonably required
- Technology and service providers used for legitimate business operations
- Payment-service providers where a payment is made
- Professional advisers where reasonably necessary
- Government, judicial, regulatory or law-enforcement authorities where disclosure is required or permitted by law
- Other persons where disclosure is reasonably necessary to address a serious safety concern, legal requirement or risk of harm
Health-related, therapy-related or other highly personal information will not ordinarily be disclosed to unrelated third parties without an appropriate basis unless disclosure is required or permitted by law or is reasonably necessary for safety, professional or legal reasons.
10. THERAPY AND COUNSELLING CONFIDENTIALITY
Information provided during therapy or counselling is treated with appropriate confidentiality.
Access to therapy or counselling information is restricted to authorised persons where access is reasonably required.
Where necessary for appropriate professional guidance or supervision, relevant information may be discussed with an appropriate professional supervisor.
Where information is used for educational or training purposes involving trainee psychologists, reasonable steps will be taken to remove or avoid disclosure of information that identifies the client.
Confidentiality may be subject to limited exceptions, including where disclosure is:
- Required by applicable law
- Required pursuant to a lawful court, governmental or regulatory direction
- Authorised by the person concerned
- Reasonably necessary to address a serious risk of self-harm
- Reasonably necessary to address a serious risk of harm to another person
- Otherwise required or permitted under applicable professional or legal obligations
Nothing in this Privacy Policy is intended to reduce any confidentiality obligation that independently applies to a DhairyaDa psychologist.
11. RECORDING OF THERAPY AND COUNSELLING SESSIONS
Therapy and counselling sessions conducted by DhairyaDa are not to be photographed, audio recorded or video recorded.
To maintain confidentiality for both the client and the therapist, recording or photographing therapy or counselling sessions by either party is prohibited unless expressly authorised for a specific lawful purpose.
Where any exceptional recording is proposed, appropriate information and consent must be provided or obtained before such recording takes place.
12. INFORMATION RELATING TO PERSONS BELOW 18 YEARS OF AGE
DhairyaDa does not provide therapy services to individuals below 18 years of age.
Career counselling may be provided to individuals below 18 years of age where the applicable service is undertaken through the parent or legal guardian.
In such cases:
- Parent or legal-guardian consent is obtained
- The parent or legal guardian is involved in the process
- The parent or legal guardian is present in the relevant sessions as applicable
Educational and training programmes may have separate eligibility requirements depending on the particular programme.
Where parental or legal-guardian consent is required for participation by a person below 18 years of age, DhairyaDa may request the information or confirmation reasonably necessary to establish such consent.
Availability of one DhairyaDa service to a person below 18 years of age does not mean that every DhairyaDa service is available to persons below 18.
13. COOKIES AND WEBSITE ANALYTICS
The DhairyaDa website may use cookies and similar technologies for purposes including:
- Essential website functionality
- Security
- Remembering website preferences
- Website performance
- Analytics
DhairyaDa uses Google Analytics to help understand how visitors interact with the website.
Analytics technologies may collect information such as:
- Device type
- Browser information
- IP address
- Approximate technical location
- Pages visited
- Time spent on pages
- Website interactions
You may be able to restrict or delete cookies using your browser settings or controls made available through the website.
Disabling certain cookies may affect website functionality.
14. DATA SECURITY
DhairyaDa applies reasonable technical and organisational safeguards intended to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
Measures currently used include:
- Restricting access to authorised persons
- Limiting access according to operational or service requirements
- Protecting relevant professional and business accounts through passwords or equivalent access controls
However, no website, electronic communication, internet transmission or data-storage system can be guaranteed to be completely secure.
Accordingly, while DhairyaDa takes reasonable precautions to protect personal information, absolute security cannot be guaranteed.
15. DATA RETENTION
DhairyaDa retains personal information only for as long as reasonably necessary for the purpose for which it was collected or where continued retention is reasonably required.
Retention periods may depend on:
- The purpose for which the information was collected
- The nature of the service provided
- Ongoing service or client requirements
- Professional record-keeping requirements
- Safety considerations
- Accounting or taxation requirements
- Complaint or dispute handling
- Applicable legal or regulatory requirements
Different categories of information may therefore be retained for different periods.
Where information is no longer reasonably required, it may be deleted, anonymised or otherwise securely dealt with, subject to applicable professional, legal and operational requirements.
16. ACCESS, CORRECTION AND UPDATING OF INFORMATION
You may contact DhairyaDa if you believe personal information provided by you is inaccurate, incomplete or requires updating.
Subject to applicable requirements, DhairyaDa may permit you to:
- Request access to relevant personal information
- Request correction of inaccurate information
- Request updating of incomplete or outdated information
DhairyaDa may request reasonable information to verify your identity before acting on a privacy request.
17. WITHDRAWAL OF CONSENT, DELETION AND OTHER PRIVACY REQUESTS
You may contact DhairyaDa regarding:
- Withdrawal of consent where applicable
- Correction or updating of personal information
- Requests concerning deletion of personal information
- Questions concerning how personal information is used
- Other privacy-related concerns
Requests will be considered in accordance with applicable law and DhairyaDa's legitimate professional, safety, accounting, taxation, legal and record-retention obligations.
A request for deletion does not necessarily mean that all information can immediately be deleted where continued retention is legally, professionally or operationally required.
18. ONLINE COMMUNICATIONS
Some DhairyaDa services or communications may take place through platforms including:
- Google Meet
- WhatsApp / WhatsApp Business
- Email
- Other approved communication platforms
Information transmitted through such platforms may also be processed by the relevant platform provider in accordance with its own privacy practices.
Users should exercise reasonable care when communicating personal information electronically and should provide only information reasonably necessary for the relevant interaction.
19. SERVICE-RELATED AND PROMOTIONAL COMMUNICATIONS
DhairyaDa may send communications that are reasonably necessary in connection with:
- An enquiry
- Appointment
- Therapy or counselling service
- Career-counselling service
- DIPS registration
- Course or programme
- Payment
- Administrative process
- Other service requested by the user
Where promotional or marketing communications are sent using personal contact information, such communications will be handled in accordance with applicable requirements and relevant consent or communication preferences.
Where an unsubscribe, opt-out or similar mechanism is provided, users may use it to indicate that they no longer wish to receive the relevant promotional communication.
Necessary service-related communications may be treated separately from promotional communications.
20. EXTERNAL LINKS
The DhairyaDa website may contain links to websites, applications, payment platforms or other services operated by third parties.
DhairyaDa does not control the privacy practices, content or security of independent third-party websites or services.
Users are encouraged to review the privacy policies and terms of those third-party services before providing personal information to them.
21. PROCESSING THROUGH THIRD-PARTY INFRASTRUCTURE
Some third-party technology and service providers used by DhairyaDa may operate systems or infrastructure located in India or in other jurisdictions.
As a result, information processed through such providers may be stored or processed using infrastructure located outside the user's immediate location.
Where third-party platforms are used, DhairyaDa will use them in accordance with applicable legal requirements and reasonable business and security practices.
The independent provider's processing is also governed by its applicable privacy policies, terms and contractual arrangements.
22. PRIVACY AND GRIEVANCE REDRESSAL
Privacy-related requests and grievances may be submitted to the Grievance Officer at the email address above. DhairyaDa will endeavour to address grievances expeditiously and, in any event, within the period required under applicable law
Grievance Officer: Siddhida Kabara
Email: support.dhairyada@gmail.com
The grievance-handling team ordinarily responds on DhairyaDa's working days from Tuesday to Friday.
DhairyaDa aims to respond to complaints or grievances within two weeks of receiving them.
The Grievance Officer will endeavour to resolve grievances expeditiously and, in any event, within one month from the date on which the grievance is received, subject to applicable law.
Where additional information is reasonably required to investigate or resolve a grievance, DhairyaDa may request such information from the person concerned.
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23. INTERNATIONAL AND CROSS-BORDER PROCESSING
DhairyaDa uses certain third-party technology and service providers that may operate infrastructure, servers, support teams or processing facilities in multiple countries. Accordingly, personal data may, where necessary for the relevant service, be transferred to, stored in or accessed from jurisdictions outside India.
DhairyaDa does not represent that all personal data is stored exclusively within India. Where international processing occurs, DhairyaDa will take reasonable steps to use such services in accordance with applicable data-protection requirements and will comply with any restrictions or conditions relating to cross-border processing that become applicable under Indian law.
24. BUSINESS DETAILS
Public-Facing Name:
DhairyaDa Center for Psychological Well-being
Registered / Legal Name:
DHAIRYADA - CENTER FOR PSYCHOLOGICAL WELLBEING
Entity Type:
Proprietorship
Registered / Business Address:
Pune Office: Karvenagar, Pune - 411052
Nashik Office: Gangapur Road, Nashik - 422002​
GSTIN:
27DXBPK3124C1ZZ
Udyam Registration Number:
UDYAM-MH-23-0061317
Privacy / Grievance Email:
Website:
25. CHANGES TO THIS PRIVACY POLICY
DhairyaDa may update this Privacy Policy from time to time where reasonably necessary to reflect changes in:
- Services
- Business or operational practices
- Technology
- Third-party platforms or service providers
- Applicable laws or regulatory requirements
- Privacy or security practices
Where changes are material, DhairyaDa will make reasonable efforts to notify users where appropriate.
The latest revision date will be displayed at the beginning of this Privacy Policy.
Users are encouraged to review this Privacy Policy periodically.
Continued use of DhairyaDa's website or services after an updated Privacy Policy becomes effective will be subject to the updated Privacy Policy and applicable law.