TERMS AND CONDITIONS
Last Updated: 11 September 2026
Welcome to DhairyaDa Center for Psychological Well-being ("DhairyaDa", "we", "us" or "our").
DhairyaDa is operated by DHAIRYADA - CENTER FOR PSYCHOLOGICAL WELLBEING, a proprietorship.
These Terms and Conditions ("Terms") govern the use of www.dhairyada.com and the services, programmes and resources offered by DhairyaDa, including therapy and counselling services, career counselling and DhairyaDa Institute for Psychological Studies ("DIPS") educational and training programmes, where applicable.
By accessing the website, submitting an enquiry, registering for a programme, booking or purchasing a service, or otherwise using DhairyaDa's services, you agree to these Terms to the extent applicable to the service you use.
Certain services, particularly therapy and counselling, may also be governed by separate service-specific agreements, informed-consent documents or policies.
If you do not agree with these Terms, please do not use the relevant services.
1. INFORMED CONSENT
A therapy or counselling client has the right to understand the therapeutic process, including the nature of therapy, approaches that may be used, expected duration, session timing and other relevant aspects of the therapeutic relationship.
Clients are encouraged to ask questions regarding the therapeutic process at any stage.
Subject to applicable professional, administrative and payment conditions, a client may choose whether to continue or discontinue therapy.
Therapy and counselling clients may also be required to read and accept a separate Therapy Service User Agreement and informed-consent documentation before or during commencement of services.
2. CONFIDENTIALITY
Therapy and counselling sessions are treated as confidential.
Information provided during therapy will ordinarily remain between the client and the relevant psychologist or therapist, subject to limited circumstances where disclosure may be professionally or legally appropriate.
Relevant information may be discussed with an appropriate professional supervisor where supervision or professional guidance is reasonably required.
Certain aspects of therapeutic approaches or treatment models may also be discussed anonymously with trainee psychologists for educational purposes.
Where information is used for such educational purposes, reasonable care will be taken to protect the identity and personal details of the client.
Confidentiality may be limited where disclosure is reasonably necessary or permitted, including circumstances involving:
- A serious risk of self-harm
- A serious risk of harm to another person
- A legal requirement
- A lawful court, governmental or regulatory direction
- Professional supervision or guidance
- Other circumstances permitted or required under applicable professional or legal obligations
To protect confidentiality for both the client and therapist, photographing, audio recording or video recording therapy or counselling sessions by either party is prohibited unless expressly authorised for a specific lawful purpose.
Nothing in these Terms is intended to reduce any professional confidentiality obligation that independently applies to the psychologist or therapist.
3. RESPONSIBILITY AND PARTICIPATION IN THERAPY
Therapy is a collaborative process.
The therapist and client both have responsibilities within the therapeutic relationship.
A therapist may provide professional guidance, support, psychological interventions and recommendations, but therapy does not transfer responsibility for a client's personal decisions, behaviour or actions to the therapist.
Clients remain responsible for decisions and actions they take outside the therapeutic setting.
Therapy outcomes differ from person to person, and no specific therapeutic result or outcome can be guaranteed.
Dissatisfaction with a therapy session that has already taken place does not by itself create a right to a refund for that completed session.
Nothing in these Terms excludes or limits any responsibility or liability that cannot legally be excluded or limited.
To maintain appropriate professional and therapeutic boundaries, clients and therapists must not participate in therapy sessions while intoxicated by alcohol, recreational drugs or other substances that materially interfere with participation in the session.
4. THERAPEUTIC BOUNDARIES AND CRISIS SITUATIONS
The therapist-client relationship is a professional relationship with defined therapeutic goals and boundaries.
Therapists are not available to clients on a 24-hour basis unless a separate arrangement has expressly been made.
DhairyaDa is not an emergency or crisis-management service.
DhairyaDa's regular therapy services are not intended to substitute for immediate emergency intervention where a person is experiencing:
- Active suicidal intent or an immediate risk of self-harm
- An immediate risk of serious harm to another person
- A medical or psychiatric emergency
- Severe symptoms requiring urgent in-person intervention
In an emergency or immediate-risk situation, the individual should seek appropriate emergency or in-person professional assistance, including through a hospital, emergency department or other appropriate emergency service.
Where appropriate, a therapist may provide information regarding available emergency resources or encourage the client to seek suitable in-person professional assistance.
5. TECHNICAL FACTORS, PRIVACY AND THIRD-PARTY PLATFORMS
DhairyaDa takes reasonable steps to provide a stable and appropriately secure service experience.
Online services and communications may rely on third-party platforms such as Google Meet, Google services, WhatsApp, Wix or other technology providers.
These third-party services operate their own technology infrastructure and may also be subject to their own terms, privacy policies and security practices.
DhairyaDa applies reasonable technical and organisational safeguards to information under its control.
However, no website, internet transmission, electronic communication or third-party technology platform can be guaranteed to be completely secure or continuously available.
Use of personal information is also governed by DhairyaDa's Privacy Policy.
The use of a third-party platform does not remove any responsibility that DhairyaDa is legally required to retain under applicable law.
6. THERAPY AND COUNSELLING PAYMENTS
Therapy and counselling sessions are appointment-based services and generally require payment in advance in order to confirm a session.
For online therapy or counselling sessions, payment should ordinarily be completed at least 24 hours before the scheduled session.
For offline therapy or counselling sessions, payment should ordinarily be completed at least 48 hours before the scheduled session.
The relevant therapist or DhairyaDa representative will provide the necessary booking and payment instructions.
Clients are requested to schedule prepaid therapy sessions within two weeks of payment.
Where the therapist is unavailable during the relevant period, the payment may be carried forward to a later available date.
Payment and transaction processing may also be subject to the terms and conditions of the relevant payment-service provider.
7. REFUND, CANCELLATION AND RESCHEDULING POLICY
Different refund, cancellation and rescheduling rules apply depending on the service purchased.
A. THERAPY AND COUNSELLING
Refunds
A refund is not provided for therapy or counselling sessions that have already taken place.
For paid sessions that have not yet taken place, the following options may be available, depending on the circumstances:
1. Rescheduling the eligible session.
2. Applying the unused fees toward another service offered by DhairyaDa.
Where this option is used, the transferred amount must be used toward the alternative DhairyaDa service within 30 days.
3. A refund for therapy sessions that have not been conducted where:
- The psychologist provides an outside referral and the relevant therapy sessions therefore cannot continue; or
- Therapy is paused and the relevant prepaid sessions cannot be conducted.
Any approved refund will relate only to eligible sessions that have not already taken place.
Cancellation
A client may make one on-time cancellation at least 24 hours before the scheduled therapy or counselling session.
For that first eligible cancellation:
- The session may be rescheduled; and
- The applicable session fee may be carried forward.
After the permitted cancellation has been used, any subsequent cancellation, even where communicated at least 24 hours before the session, may be treated as a completed session and the applicable fee will not be carried forward.
A no-show is treated as a completed session.
Rescheduling
One client-requested rescheduling is permitted for a genuine reason where the request is made at least 24 hours before the scheduled session.
After the permitted rescheduling has been used, any subsequent client-requested rescheduling may be treated as a completed session and the applicable fee will not be carried forward.
Where a therapist needs to reschedule a session, the client will be offered the next reasonably available slot.
No additional session fee will be charged merely because the therapist has rescheduled the session.
A no-show is treated as a completed session.
B. CAREER COUNSELLING
Refunds
A refund is not provided for career-counselling sessions that have already taken place.
Where paid career-counselling sessions have not yet taken place, the eligible unused fees may instead be applied toward another service offered by DhairyaDa.
Where the client elects to use the amount toward another DhairyaDa service, the amount must be used within 30 days.
Cancellation
Cancellation of a career-counselling package is subject to approval by the relevant Assessment Management team.
Cancellation of a package does not automatically create a right to a monetary refund.
Rescheduling
One career-counselling session may be rescheduled for a genuine reason.
The client should understand that rescheduling an individual session may delay the overall career-counselling or assessment process.
C. DIPS COURSES
Refunds
Fees paid for DIPS courses or programmes are non-refundable, subject to any rights that cannot legally be excluded.
Cancellation
A participant may request cancellation of admission to a DIPS course or programme.
Admission cancellation is subject to approval by DIPS Management.
Fees already paid before an approved cancellation are not refundable, subject to applicable law.
Rescheduling
DIPS programmes consist of scheduled courses, lectures or training activities.
Individual rescheduling is therefore generally not applicable to DIPS lectures or course schedules.
Nothing in this section limits any consumer or statutory right that cannot lawfully be excluded.
8. SESSION TIMING
A therapy or counselling session generally lasts approximately 45 to 60 minutes unless otherwise communicated.
Clients are expected to join or attend at the scheduled time.
If a client joins or arrives late, the session will ordinarily still end at the originally scheduled end time.
Late attendance therefore does not automatically extend the session duration.
9. REFERRALS
The primary objective of therapy is to support the client appropriately.
If the therapist determines that the therapeutic relationship is not suitable, that the client's needs fall outside the therapist's professional scope, or that another professional may be better suited to the client's needs, the therapist may recommend an appropriate referral.
Where reasonably possible, the reason for the referral will be communicated to the client.
A referral may include referral to another clinical psychologist, psychiatrist, counsellor, healthcare professional or other appropriate specialist depending on the client's needs.
Where an outside referral from the psychologist results in prepaid therapy sessions not being conducted, the applicable refund provisions in these Terms will apply.
10. DIPS EDUCATIONAL AND TRAINING SERVICES
DhairyaDa also provides educational and training services through DIPS for psychology students.
These may include short-term or long-term courses, workshops, training programmes, lectures and traineeships.
DIPS programmes are intended solely for educational, academic and skill-development purposes.
Participation in a DIPS programme does not itself constitute:
- Psychological therapy
- Counselling
- Clinical assessment
- Mental-health diagnosis
- Therapeutic treatment
- A therapist-client relationship
Participation in a DIPS educational or training programme therefore does not establish a therapist-client relationship between the participant and DhairyaDa, its trainers, facilitators or educators.
DIPS training is not intended to provide therapeutic or clinical support to students in relation to their own personal psychological or mental-health concerns.
A participant requiring mental-health or therapeutic support should separately approach an appropriately qualified mental-health professional.
Guidance, demonstrations, case discussions, practical exercises and other learning activities provided during DIPS courses are intended for educational and skill-development purposes.
Such activities should not be treated as a substitute for:
- Professional licensing
- Independent professional qualifications
- Clinical supervision where separately required
- Personal therapy
- Clinical assessment
- Therapeutic intervention
Completion of a DIPS programme does not by itself authorise a participant to undertake professional activities for which an independent licence, registration, qualification, supervision or other legal requirement applies.
11. SEPARATE THERAPY SERVICE USER AGREEMENT
Therapy and counselling services may be subject to a separate Therapy Service User Agreement, informed-consent documentation or other service-specific conditions.
Clients may be required to read and agree to that documentation before commencing therapy.
Where a service-specific Therapy Service User Agreement applies, these general Terms and the applicable Therapy Service User Agreement should be read together.
If there is a direct conflict concerning a therapy-specific operational matter, the more specific therapy agreement may govern that matter, subject always to applicable law.
12. PRIVACY AND PERSONAL INFORMATION
DhairyaDa handles personal information in accordance with its Privacy Policy and applicable requirements.
Users are encouraged to read the current Privacy Policy available on the DhairyaDa website.
The Privacy Policy explains matters including:
- Information collected by DhairyaDa
- How information is used
- Therapy and counselling confidentiality
- Third-party platforms
- Data security
- Information concerning persons below 18 years of age
- Privacy requests
- Grievance redressal
Acceptance of these Terms does not replace any separate consent that may be legally or professionally required for collection or processing of personal information.
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13. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise stated, the website and materials made available by DhairyaDa, including its branding, logos, written content, graphics, course materials, presentations, worksheets, training resources and other original content, are owned by or licensed to DhairyaDa and are protected under applicable intellectual-property laws.
Such materials may be used only for the personal, educational or service-related purpose for which they are provided. They may not be copied, reproduced, modified, republished, distributed, sold or commercially exploited without prior written permission from DhairyaDa, except where permitted by applicable law.
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14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, DhairyaDa shall not be liable for indirect, incidental, special or consequential loss arising solely from use or temporary unavailability of the website, technical interruptions, third-party platforms or educational materials.
DhairyaDa does not guarantee uninterrupted or error-free operation of third-party technology platforms used in connection with its services.
Nothing in these Terms excludes or limits any liability, professional duty, consumer right or legal obligation that cannot lawfully be excluded or limited.
15. DISPUTE RESOLUTION
If a dispute or concern arises in connection with the website or DhairyaDa's services, the parties are encouraged to first attempt to resolve the matter in good faith through direct communication with DhairyaDa at support.dhairyada@gmail.com.
Where the matter cannot be resolved directly, the parties may consider mediation or pursue any remedy available under applicable law.
Nothing in this clause restricts a user's right to approach a competent court, consumer commission, regulatory authority or other statutory body where such a right is available under law.
16. GOVERNING LAW AND JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to any rights, remedies or forums available under applicable consumer-protection or other mandatory laws, the courts of competent jurisdiction at Nashik, Maharashtra shall have jurisdiction over disputes arising out of or relating to these Terms, the website or DhairyaDa's services.
13. CHANGES TO THESE TERMS
DhairyaDa may add, modify or remove provisions of these Terms from time to time where reasonably necessary.
Changes may be made to reflect, among other things:
- Changes to DhairyaDa's services or programmes
- Operational changes
- Changes to technology or third-party platforms
- Changes in applicable legal or regulatory requirements
- Updates to policies or business practices
Where a change is material, DhairyaDa will make reasonable efforts to provide appropriate notice where reasonably practicable.
The latest revision date will be displayed at the beginning of these Terms.
Users are encouraged to review these Terms periodically.
Continued use of the DhairyaDa website or relevant services after revised Terms become effective may constitute acceptance of the revised Terms where legally permissible.
Changes to these Terms will not remove any accrued or statutory rights that cannot lawfully be waived or excluded.​
14. CONTACT
For general questions regarding these Terms or DhairyaDa's services, users may contact DhairyaDa using the contact information provided on the website.
For privacy-related complaints or grievances, please use the Privacy / Grievance contact information stated in DhairyaDa's Privacy Policy.